Course Overview

This half-day course provides care and support workers with an introduction to the principles of safe medication support and management within adult social care.

Learners explore different types and forms of medicines, roles and responsibilities, safe handling and storage, medication records and good practice when supporting or administering medicines. The course considers common medication errors, refusal, PRN medication, side effects and adverse reactions and the importance of reporting and escalating concerns promptly and accurately.

Who should attend?

Care workers and support workers who require an understanding of safe medication practices as part of their role.

The course covers

• Introduction to medicines
• Different types and forms of medication
• Roles, responsibilities and accountability
• Safe storage of medicines
• Disposal and return of medicines
• Supporting an individual with their medication
• Administration of medication
• Safe medication administration principles
• Medication Administration Records (MAR)
• Accurate record keeping
• Consent and medication refusal
• PRN or “when required” medication
• Side effects and adverse reactions
• Recognising and preventing medication errors
• Actions to take following an error
• Reporting and escalation of concerns
• Maintaining dignity, choice and independence when supporting medication

Duration: Half day
Delivery: Face-to-face using discussion, examples and realistic medication scenarios
Assessment: Knowledge questioning and scenario-based activities
Certification: Certificate of Completion

Course Overview

The Oliver McGowan Mandatory Training on Learning Disability and Autism is the government’s preferred and recommended training package for health and social care staff.

Tier 2 is designed for staff who provide direct care or support to autistic people and people with a learning disability. The training aims to improve understanding, communication and the delivery of safe, compassionate and person-centred care.

A key feature of the programme is that the face-to-face training is co-delivered by people with lived experience of autism and learning disability, alongside a suitably qualified facilitator.

Who should attend?

Care workers, support workers, senior carers, managers and health and social care professionals whose roles involve providing direct care or support.

The training includes

• Understanding autism and learning disability
• Health inequalities and diagnostic overshadowing
• Effective and accessible communication
• Reasonable adjustments
• Person-centred approaches to care and support
• Mental capacity and relevant legislation
• Appropriate use of medication, including STOMP and STAMP
• Recognising assumptions, stereotypes and barriers to good care
• Learning from the experiences of autistic people and people with a learning disability
• Applying learning to real health and social care situations

Training Structure

Part 1 – eLearning: Approximately 90 minutes and completed before attending the face-to-face session.

Part 2 – Tier 2 Training: One-day interactive, face-to-face session co-delivered by people with lived experience and a facilitator.

Duration: 90-minute eLearning + one day face-to-face
Delivery: Interactive face-to-face training with lived experience co-trainers
Certification: Certificate following completion of the required Tier 2 training elements

Why is this training important?

CQC-registered health and social care providers are required to ensure staff receive learning disability and autism training appropriate to their role. Oliver McGowan Mandatory Training is the government’s preferred and recommended programme for supporting providers to meet this requirement.

Course Overview

This half-day course helps care and support workers recognise the signs of sepsis and understand when and how to act on concerns.

Learners will explore what sepsis is, how it can develop, who may be at greater risk and the importance of recognising deterioration or changes from a person’s normal presentation. The course focuses on early recognition, appropriate escalation and knowing when urgent medical help may be required.

Who should attend?

Care workers, support workers, senior carers and others working in adult social care.

The course covers

• What sepsis is and how it develops
• Common causes and risk factors
• Signs and symptoms of sepsis
• Recognising deterioration and “soft signs”
• Sepsis in older and frail adults
• Monitoring and reporting concerns
• When and how to escalate
• When emergency medical help may be required
• Care-based scenarios and practical examples

Duration: Half day
Delivery: Face-to-face, interactive learning and scenarios
Assessment: Ongoing questioning and activities
Certification: Certificate of Completion

Course Overview

This half-day course helps care and support workers develop a greater understanding of dementia and how it can affect each person differently.

Learners will explore common types of dementia, signs and symptoms, treatment and support, alongside the practical impact dementia can have on communication, behaviour and everyday life. A strong emphasis is placed on person-centred dementia care, helping staff consider the person behind the diagnosis and understand how their approach, communication and the environment can influence the person's wellbeing.

Who should attend?

Care workers, support workers and anyone supporting people who are living with dementia.

The course covers

• Understanding dementia
• Common types of dementia
• Signs and symptoms
• Treatment and support
• How dementia can affect everyday life
• Effective communication with a person living with dementia
• Understanding changes in behaviour
• Recognising distress and possible causes
• Responding appropriately to distressed behaviour
• Person-centred approaches to dementia care
• The importance of a person's history, preferences and routines
• Promoting dignity, choice, independence and wellbeing
• Working positively with relatives and carers

Duration: Half day
Delivery: Face-to-face using discussion, examples and care-based scenarios
Assessment: Ongoing questioning and activities
Certification: Certificate of Completion

Course Overview

This half-day course helps care and support workers develop a greater understanding of Parkinson's and the different ways in which the condition can affect an individual.

Learners explore both motor and non-motor symptoms, treatments and medication and the practical challenges someone may experience with mobility, communication, eating, swallowing and everyday activities. Particular attention is given to the importance of timely Parkinson's medication and recognising how symptoms can change during “on” and “off” periods.

The course promotes person-centred support which maximises dignity, independence and choice.

Who should attend?

Care workers, support workers and others supporting someone who is living with Parkinson's.

The course covers

• Understanding Parkinson's
• Causes and how Parkinson's affects the brain
• Common signs and symptoms
• Motor symptoms
• Non-motor symptoms
• How symptoms may change or progress
• Treatment and medication
• The importance of medication being given at the prescribed time
• Understanding “on” and “off” periods
• Mobility, transfers and falls awareness
• Freezing and movement difficulties
• Communication difficulties
• Eating and swallowing awareness
• Supporting everyday activities
• Promoting independence and choice
• Person-centred Parkinson's care

Duration: Half day
Delivery: Face-to-face using discussion, examples and care-based scenarios
Assessment: Ongoing questioning and activities
Certification: Certificate of Completion

Course Overview

This half-day course provides care and support workers with an introduction to cancer and the principles of compassionate, person-centred palliative and end-of-life care.

Learners will explore how cancer can affect individuals, the difference between palliative and end-of-life care and how a person's needs may change as they approach the end of life. The course considers the role of the care worker in providing practical, emotional and spiritual support while maintaining dignity, respecting individual wishes and communicating sensitively with the person, their family and other professionals involved in their care.

Who should attend?

Care workers, support workers and others supporting adults who are living with cancer or receiving palliative or end-of-life care.

The course covers

• Understanding cancer, including common types, causes and treatments
• Palliative care and end-of-life care
• Recognising signs that a person may be approaching the end of life
• Pain and symptom awareness
• Sensitive and effective communication
• Practical, emotional and spiritual support
• Maintaining dignity, comfort, choice and independence
• Understanding individual wishes and preferences
• Advance care planning awareness
• Supporting and communicating with families
• Working appropriately with other health and care professionals
• Legal and ethical considerations

Duration: Half day
Delivery: Face-to-face, interactive trainer-led learning, discussion and care-based scenarios
Assessment: Ongoing questioning and activities to check understanding
Certification: Certificate of Completion

Course Overview

This half-day course provides care and support workers with an understanding of diabetes and the practical considerations involved when supporting someone living with the condition.

Learners will explore the different types of diabetes, signs and symptoms, treatment and management and the possible complications associated with the condition. Particular attention is given to recognising changes in blood glucose levels, including hypoglycaemia and hyperglycaemia, and knowing when and how concerns should be escalated or emergency assistance sought.

Who should attend?

Care workers and support workers who currently, or may in the future, support someone living with diabetes.

The course covers

• Understanding diabetes
• Type 1 and Type 2 diabetes
• Signs and symptoms of diabetes
• Living with and managing diabetes
• Diet and lifestyle awareness
• Medication and treatment awareness
• Blood glucose awareness
• Recognising hypoglycaemia
• Recognising hyperglycaemia
• Appropriate immediate actions and escalation
• When emergency medical assistance may be required
• Short and long-term complications of diabetes
• Supporting an individual safely and person-centredly

Duration: Half day
Delivery: Face-to-face, interactive learning, discussion and scenarios
Assessment: Ongoing questioning and scenario-based activities
Certification: Certificate of Completion

Course Overview

This half-day course helps care and support workers understand epilepsy and develop the confidence to support someone who experiences seizures safely and appropriately.

Learners explore what epilepsy is, different types of seizure, possible triggers and how the condition may affect everyday life. A particular focus is placed on seizure first aid, including what staff should and should not do during a seizure, how to protect the individual from harm and when emergency medical assistance should be sought.

Who should attend?

Care workers, support workers and anyone responsible for supporting an individual living with epilepsy.

The course covers

• Understanding epilepsy
• Possible causes of epilepsy
• Common seizure triggers
• Different types of seizure
• Recognising seizure activity
• Seizure first aid
• Protecting an individual from injury during a seizure
• What not to do during a seizure
• Recovery and post-seizure support
• When to call 999 or seek further medical assistance
• Treatment and medication awareness
• The importance of individual epilepsy care/support plans
• Recording and reporting seizure activity
• Providing person-centred support to someone living with epilepsy

Duration: Half day
Delivery: Face-to-face using discussion, demonstrations and care-based scenarios
Assessment: Ongoing questioning and scenario activities
Certification: Certificate of Completion

Course Overview

This half-day course helps care and support workers understand the Mental Capacity Act 2005 and how it protects the rights, choices and freedoms of people receiving care and support.

Learners explore the five statutory principles of the Act, what is meant by mental capacity and how staff should support individuals to make their own decisions wherever possible. The course examines best-interest decision-making, least restrictive practice and the care worker's responsibilities when restrictions may affect an individual's freedom.

The course also explores deprivation of liberty and applies current legal principles to realistic care situations.

Who should attend?

Care workers, support workers, senior carers and others supporting adults who may have difficulty making particular decisions.

The course covers

• The Mental Capacity Act 2005
• The five statutory principles
• What is meant by mental capacity
• The presumption of capacity
• Capacity being decision-specific and time-specific
• Supporting people to make their own decisions
• The right to make an unwise decision
• The two-stage capacity assessment
• Best-interest decision-making
• The least restrictive principle
• Restraint, restrictions and restrictive practices
• Understanding deprivation of liberty
• The current legal approach to determining deprivation of liberty
• The care worker's role in identifying and reporting concerns
• Applying MCA principles to everyday care scenarios
• Recording and communicating decisions appropriately

Duration: Half day
Delivery: Face-to-face using discussion and realistic care-based scenarios
Assessment: Ongoing questioning and scenario activities
Certification: Certificate of Completion

Course Overview

This comprehensive three-day course is designed for individuals who require a broader and more detailed level of workplace first aid training.

Building beyond emergency first aid, learners develop the skills and confidence to assess and manage a wide range of injuries and medical emergencies. Training combines essential knowledge with extensive practical activities, allowing participants to practise responding to realistic first aid situations.

The course is particularly suitable for designated workplace first aiders and organisations where the first aid needs assessment identifies a requirement for the more comprehensive First Aid at Work (FAW) qualification.

Who should attend?

Employees nominated as workplace first aiders, particularly within larger or higher-risk workplaces or where an employer's first aid needs assessment identifies FAW-level provision as appropriate.

By the end of the course, learners will be able to:

• Understand the responsibilities of a workplace first aider
• Assess and manage an emergency situation
• Carry out primary and secondary assessments
• Manage an unresponsive casualty
• Perform effective CPR and use an AED
• Recognise and manage choking
• Control serious bleeding and manage shock
• Respond to burns and scalds
• Recognise and manage fractures, sprains and strains
• Respond appropriately to head, spinal, chest and eye injuries
• Recognise and respond to poisoning
• Recognise and respond to major medical emergencies
• Provide appropriate first aid for conditions including heart attack, stroke, seizures, asthma, diabetes and anaphylaxis
• Monitor a casualty and provide appropriate ongoing care until professional help arrives

Duration: Three days
Delivery: Face-to-face theory, demonstrations, practical activities and scenarios
Assessment: Practical assessment and knowledge-based assessment throughout the course
Certification: Accredited/regulated First Aid at Work certificate, where delivered through your awarding organisation
Certificate validity: Three years

Course Overview

This practical half-day course is designed to give learners the confidence and essential lifesaving skills needed to respond when someone becomes seriously ill, unresponsive or suffers a cardiac arrest.

The course has a strong practical focus, allowing learners to practise casualty assessment, CPR, use of an Automated External Defibrillator (AED) and the management of choking.

It is particularly suitable for health and social care staff, organisations requiring regular basic life support training, or anyone wanting practical emergency skills without completing a full workplace first aid qualification.

Who should attend?

Care workers, support workers, healthcare staff and anyone who needs practical Basic Life Support skills as part of their role.

Ideal for health and social care staff and organisations requiring focused, practical training in essential lifesaving skills.

By the end of the course, learners will be able to:

• Recognise and respond to an emergency
• Assess an unresponsive casualty
• Recognise cardiac arrest
• Summon appropriate emergency assistance
• Perform effective adult CPR
• Use an AED safely and confidently
• Place an appropriate casualty into the recovery position
• Recognise and manage choking
• Continue appropriate care until professional help arrives
• Understand the importance of maintaining and regularly refreshing lifesaving skills

Duration: Half day
Delivery: Face-to-face with extensive practical CPR and AED practice
Assessment: Trainer questioning and practical demonstration of skills
Certification: Certificate of Completion

In this five day course you will work through the theory of the sixteen sections of the care certificate.  

* Understand your role

* Your personal Development

* Duty of Care

* Equality & Diversity

* Work in a Person Centred Way

* Communication

* Privacy & Dignity

* Fluids and Nutrition

* Mental Health, Dementia & Learning Disabilities

*. Autism

* Safeguarding Adults

* Safeguarding Children

* Basic Life Support

* Health & Safety

* Handling Information

* Infection Prevention & Control

Alongside of this you will also complete the Level 2 Safe Moving & Handling (People) and Medication training.

* Independent additional study hours will be required to complete this intensive training.